Shipping
We ship worldwide via state mail UkrPoshta and provide tracking numbers, it will be sent to you as soon shipment done.
Additional shipping fee may be applied in case of Australia, New Zealand, Mexico, Central America, South America, Africa and China directions.
Regular shipping takes 2-3 weeks. Shipping to Australia, New Zealand, Mexico, Central America, South America, Africa and China may take a bit longer.
Terms can be increased due to the customs clearance, postal service errors and unseen circumstances.
Usually recipient have to visit local post office by persone to pick up the parcel. Courier door to door delivery not provided.
If your order should be delivered by a certain date - please contact us prior to purchase.
No claim will admitted in case of the wrong address, absence of the recipient at the stated address at the time of delivery, unclaimed parcels. In such cases, the order will be sent to you again at your expense.
All applicable duties, custom fees or taxes which requires the recipient’s country upon entry of the goods are paid by customer. Please contact your local customs office for more details, information and estimated fees before ordering. Please note that these charges are not charged by us, and therefore cannot be refunded by us.
Sharukhan Market not responsible for the import duties and fees, also lost parcels by postal companies. By placing the order, you agree to the Shop Policy and terms of shipping.
Shipping charges are non-refundable.
Returns and exchanges
Sharukhan Market do not accept cancellations and refund, however feel free contact us if you have any problems with your order.
Contact us within three days of delivery.
Return items back within seven days of delivery.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, Sharukhan Market can't accept returns for:
- Custom or personalised orders
- Items on sale
Returns and exchange details
Simply login to your account, view the order using the 'Complete Orders' link under the My Account menu and click the Return Item(s) button in case you need to return item. We'll notify you via e-mail once we've received and processed your request.
Almost all items made to order, due to customer personal measurements or custom size only.
Sharukhan Market accept claims concerning misfits, however be ready to provide proof of the accurate measurements in the form of photos with the tape measure attached. We will remake the item in case of our mistake. In case of customer’s mistake, he/she will have the opportunity to buy the remake with discounted price. In both cases the initial product should be sent back to the Company.
Be aware that all the claims concerning measurements have to be made within three days after the order is received.
By placing an order, you agree that you have read shop policies and item description. Any claims regarding the sizes and color changes are accepted within 2 days after the order is placed.
Order cannot be cancelled during manufacturing process.
In case of the size exchange, all shipping expenses are covered by customer.
Please do not hesitate contact us in case of any issue. Together we will find the best possible solution (alteration, store credit or discount).